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Park Road Surgery

Park Road Surgery

26 Park Road
Harlesden
London
NW10 8TA
Tel 020 8965 5255
Fax 020 8965 9080

Statement of Purpose

 

The name and address of the registered provider is:

 

Park Road Surgery

26 Park Road

Harlesden

London

NW10 8TA

 

www.parkroadsurgery.nhs.uk

BRECCG.adminparkroadsurgery@nhs.net

 

Registered Practice Manager/Partner: Mr Mani Raman

 

Under the Health and Social Care Act 2008 (The Care Quality Commission (Registration) Regulations 2009 Part 4), the registering body (Park Road Surgery) is required to provide to the Care Quality Commission a statement of purpose.

 

Our aims and objectives:

  • Provide a high standard of medical care
  • Be committed to our patients needs
  • Act with integrity and complete confidentiality
  • Be courteous, approachable, friendly and accommodating
  • Ensure safe and effective services and environment
  • To improve as a patient-centred service through decision-making and communication
  • To maintain our motivated work teams
  • Through monitoring and auditing continue to improve our healthcare services
  • Maintain high quality of care through continuous learning and training
  • Guide our employees in accordance with diversity and equality
  • Ensure effective and robust information governance systems
  • Treat all patients and staff with dignity, respect and honesty
  • Ensure that every individual is treated fairly and without discrimination
  • Ensure that every person will receive equal treatment regardless of race, gender, disability or age.

Our purpose is to provide our registered population with personal health care, of high quality and to seek continuous improvement on the health status of the practice population overall. We aim to achieve this by developing and maintaining a happy sound Practice which is responsive to people’s needs and expectations and which reflects whenever possible the latest advances in Primary Health Care.

The Primary Health Care Team:

 

Dr Luna Das Partner (F) MBBS, DFFP, MRCGP  

 

Dr Withya Rajakulendran (F) MBBS, BSc, MRCGP 

Dr Sajan Patel (M) MBBS, MRCGP

Practice Nurse:

Ms Shani Fraser

Interim Practice Manager:

Mr Mani Raman

 

Mani has the responsibility for ensuring the smooth running of the Practice on a day-to-day basis.

 

Administrator:

TBA

 

The administrator has the responsibility of entering new patients on to the clinical system, deduction of patients, recalling of patients on the QOF register. 

 

Mrs Marie Walsh

Receptionist:

 

Marie is responsible for ensuring that reception runs smoothly on a day to day basis. She produces patients repeat prescriptions, passes on information to patients (such as blood results), answering patient queries and answer telephone calls.

 

 

Ms Suzanne Watt

Receptionist:

 

Suzanne is responsible for general receptionist duties which include answering the telephone, booking appointments, faxing and scanning of documents.

 

All members of staff are happy to assist you with any enquiries.

 

 

The Practice:

 

Park Road Surgery is in Harlesden Brent NW10.

 

Home Visits:

 

Our Doctors typically see four patients at the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible.

 

However, we can visit you at home if your condition means you cannot attend the surgery. Please ring the main switchboard to arrange a visit. Please be prepared to tell the receptionist about your condition so we can visit the most urgent cases first. The Doctor may wish to speak with you to see if it would be better for you to come to the surgery to be seen immediately. We ask that requests for this service, wherever possible, are made by 10.00am.

 

If possible you should try and get in to the surgery as we can offer more comprehensive care here.

 

Rapid Response:

 

The practice is part of the CCG’s Short-Term Assessment, Rehabilitation and Re-ablement Service (STARRS) where home visits are arranged for housebound patients for a total care package.

 

Out of hours:

 

If you need to see a Doctor urgently when the surgery is closed please phone the surgery and follow the instructions. You will need to call our out of hours team who provides the ‘out-of-hours’ service on behalf of Park Road Surgery. They will pass a message to the Doctor on duty who may phone you to assess your problem. You might be asked to attend the out-of-hours clinic, or receive a home visit.

 

The address of our nearest NHS GP Access Centre is NHS GP Access Centre is Brent Urgent Care Centre, London. Central Middlesex Hospital Acton Lane. London. NW10 7NS. 033 3999 2575. Open 24hrs a day.

 

All contacts with these services are reported back to the practice the following working day.

Booking Appointments:

 

We offer a book in advance appointment system and book on the days appointments. Four book in advance slots that are available for each GP session and the remainder are released at the beginning of every day for. If all the appointments are booked including the urgent slots and if a patient says it’s an emergency, we will put them on the GP’s telephone call list and the GP will call the patient during that session.

 

GP clinics run Monday 08:30-13:00 and 14:30-18:30, Tuesday and Wednesday 08:30-13:00 and 14:30-19:00, Thursday 08:30-13:00 and Thursday 13:00-15:00 and Friday 08:30-13:00 and 14:30-18:30. We are closed, Saturdays, Sundays and all Bank Holidays.

 

Telephone consultations are also available every day.

 

Routine appointments are available to book with the Nurse and the Health Care Assistant (HCA).

 

If required, a translator can be booked in advance.

 

Prescriptions:

 

Prescription requests will be dealt with within two working days.

 

Requests can me made using the right-hand, white side of the last prescription issued and dropping it into the box in the reception area.

 

Patients are asked to make certain they tick the medication they require. A prescription order form from Reception can be used if the original white side is not available.

 

Requests can also be made by post, posting it to us with an enclosed stamped addressed envelope if we are to post it back, by faxing us a request or on line via our website.

We only accept prescriptions over the telephone for our housebound patients.

Our local pharmacy also provides an ordering and collection service.

 

The Regulated Activities under CQC:

 

General Medical Services and routine medical checks.

 

Management of Chronic Disease:

 

This encompasses a wide range of conditions which require long term treatment and care. Our priority is to ensure this care is ongoing and appropriate. To this end, we shall endeavour to review patient’s medication on an annual basis. Diabetic, stroke, COPD, Hypertension, CHD and Asthma reviews are carried out regularly, performed in the Practice as required throughout the year and in accordance with NICE guidelines.

 

General Nursing Care:

 

Our nurse provides phlebotomy, wound care, contraceptive services, minor illness care and advice, smoking cessation advice, NHS health checks, blood pressure monitoring, travel advice and travel vaccinations, childhood vaccinations, ear syringing and smear tests. Our health care assistant also provides phlebotomy, NHS health checks, care plans, ECG’s, ABPM and spirometry.

 

Maternity Services:

 

Antenatal/postnatal care is provided by the surgery and patients will be seen by the Doctor.

 

Cervical Screening:

 

This service is provided by our Practice nurse who is trained in Cytology.

 

Family planning and Contraceptive Services:

 

This is provided by the Doctors and Nurse. Nurses are able to provide follow-up contraception monitoring for all methods initiated by the Doctor. We do not provide an implant service or the insertion of IUD’s, however, there is a family planning clinic located at Hillside Primary Care Centre,  150 Hilltop Avenue, Harlesden, London,  NW10 8RY. Telephone Number: 020 3188 7363.

 

We also carry out testing for Chlamydia.

 

Child Health Surveillance:

 

This is carried out by Dr S Patel

 

Vaccinations and Immunisations:

 

Park Road Surgery strongly supports the childhood immunisation programme. All routine childhood immunisations are performed at the surgery by our Practice Nurse. The Practice also offers vaccinations for young adults against MMR if they are not protected.

 

Vaccination against whooping cough is also offered to pregnant women and new mothers.

Patients aged 70, 78 and 79 can also be vaccinated against shingles.The practice offers all ‘at risk’ patients and those over the age of 65 the seasonal influenza vaccine from September to January every year and also vaccination against pneumonia.

 

Foreign Travel Health Advice.

 

Our nurse has been trained to provide an up-to-date service that includes vaccinations if necessary (please note there is a charge for some travel vaccinations).

 

 

Counselling:

 

Access to these services is through a GP referral.

 

Well person checks and NHS Health Checks:

 

These are carried out by our practice nurse and Health Checks are also carried out by our HCA.

 

Minor Surgery:

 

At present, we do not provide Minor Surgery.

 

Access to Patient Information:

 

All patient information is considered to be confidential and we comply fully with the Data Protection Act. All employees have access to this information in relation to their role and have signed a confidentiality agreement. Information may be shared, in confidence, with other NHS organisations in the interest of patient care.

 

Confidential patient data will be shared within the health care team at the Practice and with other health care professions to whom a patient is referred. Those individuals have a professional and contractual duty of confidentiality.

 

Confidential and identifiable information relating to patients will not be disclosed to other individuals without their explicit consent, unless it is a matter of life and death or there is a serious risk to the health and safety of the patient or it is overwhelmingly in the public interest to do so. 

 

In these circumstances the minimum identifiable information that is necessary to serve a legal purpose, may be revealed to another individual who has a legal requirement to access the data for the given purpose. That individual will also have a professional and/or contractual duty of confidentiality. Data will otherwise be anonymised if possible before disclosure if this would serve the purpose for which it is required.

The Practice Caldicott Guardian is Mr Mani Raman.

The Information Governance lead is Mr Mani Raman.

 

Patient Rights and Responsibilities:

 

Patients have a right to expect a high standard of care from our Practice and we will try at all times to provide the very best care possible within the resources available.

 

In order to assist us in this we require that patients take full responsibility for ensuring that they do not abuse the service.  For example, it is the patient’s responsibility to ensure that they keep medical appointments and follow the medical advice given. In addition, if a medical problem is complicated, or patients have more than one problem to discuss with the Doctor, we would suggest that patients consider making more than one appointment. We ask patients to remember that their appointment is for them alone and the Doctor will not be able to give medical advice to anyone accompanying them unless they have made a separate appointment.

 

Very occasionally a Practice/Patient relationship breaks down completely. Before this situation is reached, with the agreement of a GP, the Practice will record three incidents of concern using a significant event analysis sheet. These reports will be held separately from the patient medical record. In the event of an eventual breakdown, the patient may then choose to register with a different practice. The Practice also has the right to remove that patient from their list. This would only follow warnings that had failed to remedy the situation and we would normally give the patient a specific reason for the removal. In extreme circumstances where violence or severe aggression is used by the patient; the practice has the right to remove the patient from the list with immediate effect.

You have the right to express a preference of practitioner when you book an appointment.

 

Violent Patients – Zero Tolerance:

 

The NHS operates a Zero Tolerance Policy with regard to violence and abuse and the Practice has the right to remove violent patients from the list with immediate effect in order to safeguard Practice staff, patients and other persons.

 

Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety.

In this situation we are obliged to notify the patient in writing of their removal from the Practice list and record in the patients’ medical records the fact of the removal and circumstances leading to it.

We will notify the Primary Care Shared Service Team who is then responsible for providing further medical care for such patients.

 

Comments, Suggestions and Complaints:

 

We welcome comments and suggestions on our service and we have a box at reception for your comments. If we fail to provide the highest care possible, we ask that any observations are made known to our Practice Manager who will, where appropriate, use our complaints procedure to try to correct the problem.

 

Our complaints procedure meets national criteria and patients can obtain a copy of it from Reception. We aim to acknowledge a complaint within three working days and look in to it within 10 working days of the date that it is raised.

 

We will find out what happened and what went wrong, make it possible for the patient to discuss the problem with those concerned if they would like this, make sure the patient receives an apology where this is appropriate and identify what we can do to make sure the problem does not happen again. If a patient is still unhappy about the response, they also have the right to take the matter to the Ombudsman within 12 months.

 

 

General Information:

 

Access to Health Records:

 

The Data Protection Act allows patients to find out what information is held on computer. This applies to health records. If a patient wishes to see them, we ask that they make a written request to the Practice Manager. Patients are entitled to receive a copy, but should note that a charge may be made.

 

Carers:

 

A carer is someone who, without payment, provides help and support to a partner, child, relative, friend or neighbour who could not manage without their help. This could be due to age, physical or mental illness, substance misuse or disability. Anyone can become a carer. Carers come from all walks of life, all cultures and can be of any age.

 

We ask that patients inform our Reception staff if they are a carer or are cared for by another person. This will alert us to possible needs in this role.

 

Our carer information poster which is located in the waiting room has contact details for carers and young carers.

 

Change of Personal Details:

 

Patients are asked to notify the Practice as soon as possible of any change of name, address or telephone number; not forgetting to indicate all the persons involved in the change. In an emergency this could be absolutely vital. You can do this in person, by post or on-line through our website.

 

Chaperone:

 

If a patient request that a chaperone is present at a consultation or procedure, we ask that the patients informs us, where possible, at the time of booking the appointment and we will arrange for our nurse, HCA or another member of staff to be present during the examination.

 

Confidentiality:

 

We ask patients for personal information in order that they receive appropriate care and treatment. This information is recorded on a computer; consequently, we are registered under the Data Protection Act.

 

The Practice will ensure that patient confidentiality is maintained at all times, by all members of the Practice team. However, for the effective functioning of a multi-disciplinary team, which is what we are, it is sometimes necessary that medical information is shared with other members of the team.

Because reception is sited in a public area, we will provide a separate interview room if a patient needs some privacy to discuss something with us. This can be requested at Reception at the time it is needed.

 

 

Patient Participation Group:

 

Park Road Surgery is committed to continually improve our services by learning from and listening to our patients.

 

We now have a Patient Participation Group who we meet with every 3 months and everyone is welcome. Any registered patient is invited to join this group through the Practice Website or please give your contact details to the Receptionist and the Practice Manager will invite you to the next meeting.

 

 

Park Road Surgery

 

Date:  May 2017

 

Review: May 2018

 

 

 

 

 

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