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Park Road Surgery

Park Road Surgery

26 Park Road
Harlesden
London
NW10 8TA
Tel 020 8965 5255
Fax 020 8965 9080

Other Important Information

 

Caring for our staff

 

Violent and abusive behaviour is not tolerated at this practice. Should it occur we would have a zero tolerance policy on this and the perpetrator would be removed from our list.

 

Access to Information

 

Increasingly data is held on computer. The Primary Care Trust (PCT) has access to information for registration and administrative purposes (childhood vaccinations, cervical cytology recall etc).Their telephone number is (020) 8795 6000. Other data is collected and pooled anonymously by the Health Authority. This is used to assess prevalence of diseases in the community and also to monitor our performance in treating some of these conditions for example heart disease, diabetes etc.

 

Access to Medical Records

 

You are entitled to apply for access to your medical records (subject to certain restrictions). There is a written procedure for this which we are happy to help you with. Please ask our Practice Manager.

 

Complaints

 

WE WELCOME FEEDBACK FROM OUR PATIENTS AND WE PREFER TO DEAL WITH PROBLEMS OURSELVES


If you feel dissatisfied with any of our services we provide you may make a complaint in a number of ways summarised below. A detailed copy of our Complaints Procedure is available on request.


All written complaints are dealt with by our practice manager. Such complaints are always discussed with one of the partners and you can expect to receive an acknowledgement of your complaint within 3 working days with a specific response within 10 working days.

 

More serious complaints would normally be directed towards NHS England.

 

Further information on NHS complaints is available on www.brentccg.nhs.uk/en/make-a-complaint 


The BHH (Brent, Harrow and Hillingdon) Governance and Complaints Team. The Heights. 3rd Floor, 59-65 Lowlands Road. Harrow. Middx  HA1 3AW. Tel: 020 8966 1059 and 020 8966 1065. Email: bhhcomplaints@nhs.net

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